| Problem/Error | Cause | Solution |
| “Check water supply” display 9 lights up. | 1. Supply hose kinked 2. Tap turned off 3. Tap jammed or calcified 4. Filter in the water supply blocked 5. Filters 26 are soiled or blocked 6. Waste water hose is blocked or kinked 7. Siphon connection still sealed 8. Waste water pump blocked or cover on the waste water pump is not locked in position |
1. Install supply hose without kinks 2. Turn on the tap 3. Turn on the tap. Flow rate must be min. 10 l/min. When water supply is open 4. Switch off the appliance and pull out the mains plug. Turn off the tap. Unscrew water connection. Clean filter in the supply hose. Screw water connection on again. Check for leaks. Reconnect power supply. Switch on the appliance 5. Clean filters. (See Cleaning and maintenance) 6. Install hose without kinks, remove any residue 7. Check connection to siphon and open if required. 8. Lock cover correctly. (See Waste water pump) |
| Display “Check water supply” 9 flashes. | A technical fault has probably occurred | Switch off appliances with the ON/OFF switch 1. After a short time restart the appliance. If the problem recurs, turn off the tap, pull out the mains plug and call customer service. |
| Displays flash | Door not closed properly | Close the door. Ensure that no objects (utensil, fragrance dispenser) are protruding over the basket and preventing the door from closing |
| Refill indicator for salt 8 and/or rinse-aid 7 is lit. | 1. No rinse aid 2. No salt 3. Sensor does not detect salt tablets |
1. Refill rinse aid 2. Refill with special salt 3. Use different special salt |
| Refill indicator for salt 8 and/or rinse-aid 7 is not lit | 1. Refill indicator switched off 2. There is still enough special salt/rinse aid available |
1. Activation/deactivation (see chapter Water softening system/Special salt or Rinse aid) 2. Check refill indicator, levels |
| Water is left in the appliance at the end of the programme | 1. Filter system or area under the filters 26 is blocked 2. The programme has not yet ended |
1. Clean filters and area underneath (see Waste water pump) 2. Wait until programme ends or reset (see Terminating the programme) |
| Utensils not dry | 1. No or too little rinse aid in the dispenser 2. Programme selected without drying 3. Water collecting in depressions on the utensils and cutlery 4. The combined detergent used has a poor drying performance 5. Intensive drying to increase drying not activated 6. Utensils were removed too early or drying process had not ended yet 7. The eco rinse aid used has a poor drying performance |
1. Refill rinse aid 2. Select programme with drying (see Overview of programmes, Programme sequence) 3. Arrange utensils in a sloping position, arrange affected utensils as sloping as possible 4. Use different combination detergent with better drying performance. Use of rinse aid also increases the drying performance 5. Activate intensive drying (see Operating the appliance) 6. Wait until program ends or wait until 30 min after program ends before removing utensils 7. Use a proprietary rinse aid. Eco products are much less effective |
| Plastic utensils not dry | Special properties of plastic | Plastic has a lower heat storage capacity and therefore dries less well |
| Cutlery not dry | 1. Cutlery not arranged properly in the cutlery basket 2. Cutlery not arranged properly in the cutlery drawer |
1. Separate cutlery if possible, prevent contact points 2. Arrange cutlery properly and separate if possible |
| Appliance interior wet after rinse cycle. | No appliance fault | On account of the “Condensation drying” principle, water droplets are physically induced and required in the container. The humidity in the air condenses on the inner walls of the dishwasher, drains and is pumped out |
| Food remnants on the utensils | 1. Utensils placed too closely together, utensils basket overfilled 2. Spray arm rotation obstructed 3. Spray arm nozzles blocked 4. Filters 26 dirty 5. Filters 26 inserted incorrectly and/or not engaged 6. Rinse programme too weak 7. Utensils precleaned too intensely; sensors therefore decide on weak programme sequence. Stubborn soiling cannot be completely removed 8. Tall narrow receptacles in corner areas are not rinsed adequately 9. Top basket 20 on right and left not set to same height |
1. Arrange utensils with adequate clearance between them ensuring that the spray jets can reach the surface of the utensils. Prevent contact points 2. Arrange utensils so that the spray arm can rotate without obstruction 3. Clean the spray arm nozzles, (See Cleaning and maintenance) 4. Clean filters, (see Cleaning and maintenance) 5. Insert and engage filters correctly 6. Select a more intensive rinse programme 7. Do not prerinse utensils. Remove only large food remnants. Recommended programme Eco 50° or Intensive 8. Do not place hollow receptacles too obliquely and do not place in the corner area 9. Set top basket to same height using side levers |
| Detergent residue | 1. Detergent dispenser cover blocked by utensils and therefore does not open fully 2. Detergent dispenser cover blocked by the tablet 3. Tablets used in the quick or short programme. Dissolving time of the detergent is not reached in the selected short programme 4. Washing effect and dissolving performance are reduced after a prolonged storage time or detergent is very lumpy |
1. Detergent dispenser cover must not be obstructed by utensils. Do not place utensils or fragrance dispenser in the tablet collecting tray 2. Tablet must be inserted flat and not upright 3. Dissolving time of tablets too long for a quick or short programme. Use a detergent powder or select a more intensive programme. 4. Change detergent |
| Water stains on plastic parts | Droplet formation on plastic surface is physically unavoidable. After drying, water stains are visible | Use a more intensive programme (more water changes). Arrange utensils in a sloping position. Use rinse aid. If required, increase softening setting |
| Washable or water-soluble coatings in the container or on the door | 1. Detergent substances are deposited. These coatings cannot usually be removed with chemicals (appliance cleaner, …) 2. If there is a “white coating” on the container floor, the water softening system has been set marginally 3. Salt dispenser cover 25 not closed 4. Only for glasses: Initial glass corrosion – can only apparently be wiped off |
1. Change detergent brand. Clean appliance mechanically 2. Increase softening setting and change detergent if required 3. Close salt dispenser cover correctly 4. See Glass and utensil damage |
| White, stubborn coatings; limescale on the utensils, container or door | 1. Detergent substances are deposited. These coatings cannot usually be removed with chemicals (appliance cleaner, …) 2. Hardness range incorrectly set or water hardness greater than 8.9 ml 3. 3 in 1 detergent or bio/eco detergent not effective enough 4. Under dosing of detergent 5. Too weak rinse programme selected |
1. Change detergent brand. Clean appliance mechanically 2. Set water softening system according to instructions for use or top up salt 3. Set water softening system according to instructions for use or use separate detergents (proprietary detergent, salt, rinse aid) 4. Increase detergent dosage or change detergent 5. Select a more intensive rinse programme |
| Tea or lipstick residue on the utensils | 1. Too low rinsing temperature 2. Too little or unsuitable detergent 3. Utensils precleaned too intensely; sensors therefore decide on weak programme sequence. Stubborn soiling cannot be completely removed |
1. Select programme with higher washing temperature 2. Use suitable detergent at correct dosage 3. Do not prerinse utensils. Remove only large food remnants. Recommended programme Eco 50° |
| Coloured (blue, yellow, brown), difficult to remove to non-removable coatings in the appliance or on stainless steel utensils | 1. Film formation consisting of ingredients from vegetables (e.g. cabbage, celery, potatoes, noodles, …) or the tap water (e.g.manganese) 2. Film formation caused by metallic components on silver or aluminium utensils |
1. Can be partly removed with machine cleaner or by mechanical cleaning. Coatings are harmless. 2. Can be partly removed with machine cleaner or by mechanical cleaning |
| Coloured (yellow, orange, brown), easily removable deposits inside the appliance (mainly in the floor area) | Film formation consisting of ingredients from food remnants and substances from the tap water (limescale), “soapy” | Check function of the water softening system (refill with salt) or, if using combined detergents (tablets), activate water softening system (see chapter Water softening system/Special salt) |
| Plastic parts discoloured | 1. Too low rinsing temperature 2. Utensils precleaned too intensely; sensors therefore decide on weak programme sequence. Stubborn soiling cannot be completely removed |
1. Select programme with higher washing temperature 2. Do not prerinse utensils. Remove only large food remnants. Recommended programme Eco 50° |
| Removable streaks on glasses, glasses with metallic appearance and cutlery | 1. Too much rinse aid 2. No rinse aid added or setting toolow 3. Detergent residue in the final rinse programme section. Detergent dispenser cover blocked by utensils (cover does not open fully) 4. Utensils precleaned too intensely; sensors therefore decide on weak programme sequence. Stubborn soiling cannot be completely removed |
1. Set rinse aid amount to lower setting 2. Add rinse aid and check dosage (recommended setting 4-5) 3. Detergent dispenser cover must not be obstructed by utensils. Do not place utensils or fragrance dispenser in the tablet collecting tray 4. Do not prerinse utensils. Remove only large food remnants. Recommended programme Eco 50° |
| Initial or existing, irreversible clouding of glass | Glasses not dishwasher-proof, only suitable for dishwasher | 1. Use dishwasher-proof glasses. Avoid long steam phase (standing time after wash cycle ends). Use wash cycle at lower temperature. Set water softening system according to the water hardness (if required one setting lower). 2. Use detergent with glass protection component |
| Rust spots on the cutlery | 1. Cutlery not adequately rustresistant. Knife blades are frequently more severely affected 2. Cutlery will also rust if rusting parts are rinsed at the same time (pan handles, damaged utensil baskets, etc.) 3. Salt content in the rinsing water too high, as salt dispenser lock not fastened firmly or salt was spilled while being refilled |
1. Use corrosion-resistant cutlery 2. Do not wash rusting parts 3. Fasten salt dispenser lock firmly or remove spilled salt |
| The appliance does not start | 1. The mains fuse has tripped 2. Power cord not inserted 3. The appliance door has not been shut properly |
1. Check mains fuse 2. Ensure that the power cord is plugged all the way into the back of the appliance and into the socket. Check that the socket functions 3. Close the door |
| Programme starts automatically | You did not wait until programme ended | Perform reset. (See Terminating the programme) |
| Appliance cannot be set (hardness, final rinse, …) | Appliance is in the programme. Appliance can be set at the start of the programme only | Perform reset (see Terminating the programme) and set the appliance according to the instructions for use |
| The door is difficult to open | Child-proof lock is activated | Deactivate childproof lock. (See instructions for use at the back) |
| Door cannot be closed | 1. Door lock has been activated 2. Door cannot be closed due to installation |
1. Close door with increased force 2. Check appliance installation: Door or attached parts must close without obstruction |
| Cover on the detergent dispenser cannot be closed | Detergent dispenser or cover guide blocked by sticky detergent residue | Remove detergent residue |
| Detergent residue in the detergent dispenser or in the tablet collecting tray | 1. Spray arms blocked by utensils, therefore detergent is not rinsed out 2. The detergent dispenser was damp when filled |
1. Ensure that the spray arms can rotate freely 2. Pour detergent into the dry detergent dispenser only |
| Appliance stops in the programme or programme is interrupted | 1. Door not closed properly 2. Do not place utensils or fragrance dispenser in the tablet collecting tray. Top basket presses against inner door and prevents door from being closed securely 3. Power and/or water supply interrupted |
1. Close the door 2. Check whether rear panel is being pressed in, e.g. by socket or by hose holder which has not been removed 3. Restore power and/or water suppl |
| Filling valves making striking noises | Depends on domestic installation, as appliance is not defective. No effect on appliance function | No remedial action possible |
| Knocking or rattling noise | 1. Spray arm strikes the utensils, utensils not positioned correctly 2. If there is a low load, the water jets strike the washing tank directly 3. Light utensils move during the wash cycle |
1. Position utensils so that the spray arms do not strike the utensils 2. Load the appliance with more utensils or distribute the utensils more evenly in the dishwasher 3. Arrange light utensils securely |
| Unusual foam formation | 1. Handwash liquid in the rinse aid dispenser 2. Rinse aid spilled |
1. Immediately refill rinse aid dispenser with rinse aid 2. Remove rinse aid with a cloth |
